Cyclo Monster Bike Shop Derby Privacy Policy & Cookies
Here’s how we handle your data, in simple terms:
- 🔐 Your data: We store your information securely and never sell it
- 📦 Used for orders: We only use your details to process orders and improve service
- 📧 Marketing: You’ll only receive emails if you’ve opted in (you can unsubscribe anytime)
- 🌍 No hidden sharing: We don’t share personal data with third parties for marketing
- 📊 Analytics: We use tools like Google Analytics to improve our website (no personal data shared)
- 🍪 Cookies: Used to improve your shopping experience and site functionality
- ✏️ Your control: You can update or request deletion of your data at any time
For full details, please read the full policy below.
🏢 Company Information
Cyclo Monster is a trading name of Cyclo Monster Limited, registered in the United Kingdom:
- Address: 76 Derby Road, Spondon, Derby, DE21 7LX
- Company No: 08379739
- VAT No: 161 7829 89
📋 What Information We Collect
When you place an order or create an account, we may collect:
- Name
- Address
- Phone number
- Email address
- Payment details (securely processed)
- IP address
We only collect what is necessary to process your order and provide our services.
📦 How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide order updates and customer support
- Improve our website and services
- Understand customer behaviour
- Send marketing emails (only if you opt in)
📧 Email Communication
- We will contact you regarding your orders and purchases
- Marketing emails are only sent if you’ve given consent
- You can unsubscribe at any time:
- Via the link in any email
- Through your account settings
✅ Your Consent
By using our website, you consent to the collection and use of your information as outlined in this policy.
If we update our policy, changes will be posted on this page.
🔐 Data Security
We take your privacy seriously and use:
- Secure systems and encryption
- Physical, electronic, and managerial safeguards
- Identity verification before account changes
Your data is stored securely and handled in accordance with applicable laws.
🚫 Sharing Your Information
- We do not sell, trade, or rent your personal data
- We may share anonymous, non-identifiable data for:
- Website improvements
- Analytics and performance tracking
📊 Analytics & Performance Tracking
We use tools such as Google Analytics to:
- Understand website usage
- Improve performance and user experience
These tools:
- Do not collect personal identifiable information
- Use cookies to track general behaviour (e.g. page visits)
🍪 Cookies
Cookies help us:
- Remember your shopping basket
- Improve website functionality
- Provide a better user experience
You can disable cookies in your browser settings, but this may affect website functionality.
🌍 International Users
Privacy practices may vary depending on local laws in different countries.
🔗 Third-Party Services
We may use trusted third-party providers for analytics and performance insights. These providers are:
- Contractually required to protect your data
- Only permitted to use data for agreed purposes
📱 Social Media
Social media plugins (e.g. Facebook, Twitter) may collect data for tracking purposes.
📞 Phone Calls
Calls may be recorded for:
- Training and quality assurance
- Transaction verification
- Fraud prevention and security
👤 Your Rights
You can:
- Access your personal data
- Request corrections
- Request deletion of inaccurate information
Contact us if you need assistance.
📩 Contact Us
If you have any questions about this policy:
⚖️ Legal & Copyright
- All website content is owned by Cyclo Monster Ltd
- Content may not be copied or used without permission
- Use of this website is for personal, non-commercial use only
🔑 Account Security
You are responsible for keeping your username and password confidential
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Cyclo Monster Bike Shop Derby :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*Cyclo Monster Bike Shop Derby uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
| Name |
Purpose |
Typical content |
| _Session |
This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website.
|
It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by Cyclo Monster Bike Shop Derby website
| Name |
Purpose |
Expires |
ASP.NET_SessionId
HttpReferer
Referer
dd_object
|
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us.
|
Expires on exit |
Third party cookies
We use a number of suppliers who may also set cookies on their websites' on its behalf. Cyclo Monster Bike Shop Derby do not control the dissemination of these cookies. You should check the third party websites for more information about these.
| Provider |
Name |
Purpose |
More Info |
| Google Analytics |
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.
|
Google Privacy policy
|
| Add This |
_atuvc |
The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis.
|
Add This privacy
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Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01332902701 or via our contact us page link at the top of the page.