Cyclo Monster Bike Shop Derby Terms & Conditions

Here’s a simple overview of our key terms:

• 🚚 Fast Dispatch:
  Order before 2pm for same-day dispatch on in-stock items (bikes take longer to prepare)
• ⏱️ Delivery Times:
  Next-day delivery is not guaranteed — it means a next-day courier service is used
• 📦 Multiple Items:
  Orders may arrive in separate deliveries
• ❌ Cancellations:
  You can cancel your order before dispatch if processing hasn’t started
• 🔄 Out of Stock Items:
  If something becomes unavailable, we’ll offer an alternative or full refund
• 💳 Payments:
  Payments are taken at the point of order processing
• 🌍 International Orders:
  Import duties and taxes are not included and must be paid by the customer
• 🏷️ Price Match:
  Available on identical, in-stock items from UK based retailers only (exclusions apply)
• 🎁 Reward Points:
  Points activate the day after purchase and expire after 5 years
• 💷 Deposits:
  All deposits are non-refundable

Terms & Conditions

Please read the following information carefully before placing your order.

🛒 Ordering

We aim to make ordering as smooth and reliable as possible:

• Dispatch Times
  • In-stock items ordered before 2pm are usually dispatched the same day
  • Bikes require additional time for building and preparation
  • Orders are processed Monday–Friday (excluding bank holidays)
• Delays
  • If there is a delay, we will notify you via email or phone
  • Items will be dispatched as soon as they become available
  • Orders containing multiple items may arrive separately
  • We are not liable for delivery delays, including those caused by couriers or strike action
• Next Day Delivery
  • Selecting a next-day service means a next-day courier is used, not guaranteed delivery
  • For urgent orders, please contact us before ordering
• Order Changes & Cancellations
  • You may cancel delayed orders before dispatch, provided processing hasn’t started
• Product Availability
  • Occasionally items may become obsolete or discontinued
  • If this happens, we will:
    • Inform you as soon as possible
    • Offer an alternative or refund

🚲 Bike Sales

• Bikes may be supplied from the shop floor or warehouse
• All bikes are sold as new unless stated otherwise

📦 Pre-Orders & Pricing

• We reserve the right to apply supplier price increases to pre-orders if they change after ordering
• Customers may:
  • Pay the difference
  • Or cancel for a full refund

🌍 International Orders

• Import duties, taxes, and customs charges are the customer’s responsibility
• These are charged in addition to the order total

💳 Payment, Pricing & Promotions

• We accept:
  • Visa, Mastercard, Maestro, Solo, Klarna
  • PayPal (no account required to pay by card)
• Payments are taken at the point of order processing
• If an item cannot be supplied, a refund will be issued promptly
  • Processing times may vary depending on your payment provider
• We reserve the right to:
  • Cancel or amend orders due to pricing errors or invalid discount codes
• Deposits are non-refundable
• We do not accept payments via phone to prevent fraud, but we can send a secure payment link to take a deposit or full payment

🏷️ Price Match Policy

We offer price matching under the following conditions:

• Item must be:
  • In stock and available for immediate dispatch
  • From a UK-based retailer
  • Identical in model, size, and colour
• Additional terms:
  • Delivery costs are included in price comparisons
  • Not valid with:
    • Finance or Cycle to Work schemes
    • Trade-ins
    • Black Friday or promotional deals
  • VIP reward points:
    • Cannot be used or earned on price-matched items
• We reserve the right to refuse a price match at our discretion

🎁 Reward Points

• Points become active the day after purchase
• Points are not awarded on:
  • Finance purchases
  • Sale items or bikes
  • Trade-ins
  • Price match orders
  • Cycle to Work schemes
• Additional notes:
  • Points values may vary by product, brand or discount level
  • Points values are displayed on each website product pages and applies to instore purchases also
  • Points expire after 5years
  • Points cannot be redeemed against a price match

👤 Your Account

Viewing Orders

You can view your order history by logging into My Account

Updating Your Information

You can update your personal details at any time via your account to ensure your information remains accurate.